3G/4G Sunset

3G Sunset: What is it and will it affect my service?

Carriers are ending support for the 3G network and Security Solutions can help you take steps to prepare your home security system. This is what you will need to know to be protected, up to date, and ready for when the support for the 3G network concludes. 
  • I received notification by phone/letter/email about upgrading my 3G system, what should I do?

    If you recently received communication from Security Solutions about updating your home security system, it is very important that you get in contact with us as soon as possible to avoid service interruption. Call a member of our team today at 662-323-0102 to schedule a service appointment to upgrade your system.

  • What does 3G Sunset mean?

    Carriers are beginning the process of phasing out 3G and older networks in favor of faster and more advanced technology. As a result, devices that use 3G technology will no longer be supported and consumers will need to upgrade to 4G LTE (long term evolution) supported devices to avoid disruption. Beyond continuing service, the benefit of upgrading to an LTE network means faster service and faster streaming of surveillance video.

  • Why are carriers ending 3G support?

    With the emergence of faster and more robust technology like 4G (LTE) and 5G, carriers have decided it’s time to stop supporting older technology. The 3G network was built for basic needs like voice and limited data transfer, but due to evolving demands of the modern consumer carriers have needed to provide faster and more comprehensive coverage on the 4G (LTE) and 5G networks.

  • What does 3G technology have to do with my security system?

    Your home security system includes a cellular transmitter that is necessary to communicate with our central service station in the event of an emergency. If your device is currently reliant on the 3G network this means it will no longer function when the 3G sunset takes place. Meaning, your alarm may audibly sound in your home but will no longer communicate with our central service station to notify us that emergency services are needed.

  • How do I know if I'm affected?

    If you have not received notices from Security Solutions, you can call us at 662-323-0102 to verify if you will be affected by the 3G sunset.

  • When do I need to migrate to 4G LTE?

    Most carriers will fully stop supporting 3G devices by 2022, but will start phasing out the network over time. It is imperative that you act sooner, rather than later, to upgrade your home security system to ensure that there is no lapse in coverage for your service.

  • What do I need to do to migrate to 4G LTE

    Call Security Solutions at 662-323-0102 to speak with a member of our team today to understand how the 3G sunset will affect your home security service and to schedule an upgrade if needed.

  • Can I upgrade my home security system myself?

    Currently, there isn't a do it yourself solution. Please get in touch with us at 662-323-0102. Our technicians are here to help you through this transition.

Schedule an appointment today!

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